Beautiful necklace and amazing customer service!!!! My grandson pulled the necklace and broke the chain and they sent me a label to send the necklace back and put a new chain on for me. I was so impressed. Will be purchasing more pieces in the future for sure!
We're here to help, and we're glad that you're able to enjoy your necklace again Jeanette! It was a pleasure helping you! :)
The chain doesn’t allow the pendant to move smoothly but beautiful
Thank you so much for your feedback Jamie. :)
I got this for myself and love it. The first chain broke, but Brianna was super great about helping me getting it returned and replaced. I love it. THANK YOU SO MUCH!
You're very welcome Sunni! We hope that you enjoy your necklace and love it always!! :)
I absolutely love my “full of heart” necklace from Rain & Bow! I got the extender because I thought I needed it but even without, it’s perfect!
We're so happy to hear that you love your necklace Kristy and we hope you enjoy it always!! :)
I just received my order. I was so excited to wear it today. I put it on and i got it situated on top of my sweater. I put my shoes on and looked in the mirror and i thought it had come unhooked. Nope! The chain was broken! The ACTUAL CHAIN ITSELF! I think these are really pretty, but i got the "stars" one as a gift and the one still coming..."Angels live among us" also as a gift and now, i don't feel at all comfortable giving them. I believe when the other one arrives, i'll be sending them ALL back for a refund. I LOVE fine jewelry. The silver pendant part is beautiful, but if i can't trust the chain it's on to keep it safely held around my (or a loved ones) neck. I don't want to buy it. I should not have to worry about losing it. Today, i didn't even finish getting dressed and it failed. I REALLY wanted to love these! They REALLY spoke to my heart. I lost my husband recently, the love of my life. These reminded me of him, something he would have bought me. So my heart broke this morning when my chain broke. My loss was devastatingly great! I can't lose anything more...even if it's a weak chain, a pendant. I just can't I hope you will understand. Sunni Rudd*
Hello Sunni! We are truly sorry that your chain had broken so quickly! We will be reaching out to you soon via email with more information! :)