FAQ


WHEN WILL MY ORDER SHIP?

Due to high demand and limited production, we are experiencing some delays due to the recently implemented safeguards + protective measures set in Los Angeles. If we have your piece on hand, we hope to ship it to you within 5-7 business days. You can always email us at hi@rainandbow.com for more details on specific styles! 

I WANT TO RETURN MY PURCHASE! WHAT DO I DO?

So sorry you don't love your purchase! We allow for free 30 day returns on every order within the U.S., no questions asked. Kindly email us at hi@rainandbow.com with your order number + we will send you a return label. Your refund will be returned to your original payment method once we receive the merchandise. Your credit card should take about 3-5 business days to process the refund.

HOW DOES SHIPPING/RETURNS WORK OUTSIDE OF THE USA

Shipping outside of the U.S. is calculated at checkout, please note that you will be responsible for any import taxes + fees upon receiving. Shipping generally takes 7-10 days to arrive from the ship date. We unfortunately cannot allow returns outside of the U.S.

CAN I EXCHANGE MY ORDER INSTEAD OF RETURNING IT?

Yes! Please let us know when you request your return label, + we will issue your store credit so you can begin shopping! We can not ship your new purchase until your original has been returned to us.

WANT TO SEE CERTAIN NECKLACES STACKED TOGETHER?

We are happy to send you visuals of your dream stack! Just email us at hi@rainandbow.com + we will get back to you with additional photos!

JEWELRY CARE

  • Remove jewelry during strenuous tasks such as working out
  • Never wear your jewelry in a pool or spa
  • Since all of our jewelry is sterling silver, our pieces last forever + won’t turn your skin green! 

WHAT LENGTH DO YOUR NECKLACES COME IN?

All of our necklaces come in 18 inches with an adjustable loop at 16 inches; to make them perfect for layering with your current necklaces, or so you can stack two from rain + bow! If you prefer a longer length, check out our necklace extenders!

WHAT IF THE SIGNET RING DOES NOT COME IN MY SIZE?

We are so happy this ring caught your eye! At this time, it only comes in the sizes available on our website. With so many letter options, it has been a bit of a logistical nightmare to roll out all sizes. Rest assured, we take your recommendations to heart + are working on launching more sizes soon. Please stay tuned!!

ADDITIONAL QUESTIONS?

We're happy to help! Feel free to reach out to us via email at hi@rainandbow.com + our team will get back to you between Monday-Friday, 9am-6pm PST.